Experiencing Power Outages: Cleveland, Akron, Northeast Ohio
Sudden darkness. The whirl of the refrigerator is winding down. The beep from a UPS battery backup. Power outages are abrupt and stressful, yet we immediately know what is happening. But you may not know the answers to the most important questions: Why did the power go out? And what do I do next?
If you are currently searching for immediate help, stop and take a breath. AC Electric, your trusted electric company in Cleveland, Ohio, is here to guide you through the dark. We are licensed local electricians specializing in time-sensitive electrical repair and emergency service throughout Northeast Ohio.
Determine Why the Power is Out
Step 1: Determine if the Outage is Local or Grid-Wide
When Cleveland weather leaves downed lines in its wake, your town or neighborhood may be experiencing a grid-wide outage. However, the issue might be isolated to your own home.
Perform this quick check from AEP Ohio:
- Look outside. Are the streetlights or neighbors’ lights on?
- If your neighbors have power, the issue is likely your home’s equipment. Check your circuit breakers. If a breaker has tripped, reset it. If it trips again immediately, do not force it. You likely need an inspection from a local electrician.
- If the breaker is fine but the power is off, you may need a home electrician to inspect for a main breaker failure or loose wiring.
Step 2: Essential Safety Protocols During a Power Outage
Electricity and water don’t mix, and a lack of lighting compounds your risk. Following these safety protocols can prevent serious hazards while you await help from our team of local electricians.
General Safety
- Avoid Downed Lines: Do not touch debris within 10 feet of downed power lines. Treat every wire as if it were live.
- Water Hazard: If you discover standing water near electrical wiring or appliances, do not touch the water. Call AC Electric immediately for guidance
- Protect Your Appliances: Turn off major appliances (like your A/C or dryer) and all but one light. This protects your circuits from a massive power surge when electricity is restored.
Generator & Heating Safety
- Ventilation is Key: Only operate lanterns, heaters, and fuel-fired stoves with proper ventilation. Never burn charcoal indoors—it releases deadly carbon monoxide.
- Refuel Outside: Refuel heaters and generators outdoors. Stay away from open flames and clean up fuel spills immediately.
- Don’t Backfeed: NEVER connect a generator’s electrical output directly to a live home circuit (known as backfeeding). This is extremely dangerous and can electrocute utility workers repairing the lines down the street.
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Find More Information: Power Outage Reports
KNOW WHO TO CALL FOR ELECTRICAL REPAIR
Knowing who to call saves you critical time during an outage. Call the Utility Company (First Energy/AEP) if:
- The outage is widespread in your neighborhood.
- A tree has fallen on the lines in the street.
Call AC Electric (216-941-3072) if:
- Your neighbors have power, but you do not.
- The Weatherhead (the pipe on your roof where wires enter) is damaged.
- Your meter box has been ripped away from the house.
Remember: The utility company will not repair the damaged equipment attached to your house. You must hire a licensed private contractor—that’s where we step in!
Power Outage Resources & Reports
Once you have established that your home’s internal systems aren’t to blame, check these trusted sources to see outage maps and estimated restoration times for Northeast Ohio:
Need Emergency Electrical Repair Assistance?
If a storm damages your electrical mast, meter base, or the wiring attached to your home, the power company cannot safely reconnect you until it is fixed by a licensed professional. As licensed local electricians, AC Electric offers 24/7 emergency services to restore your home’s power as soon as possible.
Cleveland Electrical Services & Emergency Repair Call AC Electric immediately
- Cleveland: 216-941-3072
- Akron: 330-659-0700
- 24/7 Emergency Service Available
Don’t Wait in the Dark!
If you require emergency home electrical repair in Cleveland or Akron, call AC Electric immediately for 24/7 service.

